Microsoft: The Good, The Bad, and the Ugly.
My desktop is a Dell Studio 540 with an Intel Core 2 Quad Q8200 processor (4 processors, 1333MHz system bus, 6MB L2 cache, 2.33 GHz per core), 8GB of RAM, and two 640GB SATA RAID drives. It came with Vista 64-Bit, SP1 installed (I needed a computer fast as my old one died, and I didn't have 3 to 4 weeks to order one with XP directly from Dell and instead bought this one from Best Buy -- which means BB handles the warranty -- not a good thing).
Anyway, I downloaded Vista SP2, not a big deal because I have a 10MBPS cable connection. But it would NOT install, giving me an obscure error message that seemed to indicate that something was missing from my hard drive. Surprisingly, at least to me, since it's a security update, Microsoft provides free support. To make a very long story short, I've spent the last two days on the phone and via Internet connections with tech representatives and software engineers in India. They've been amazingly good and extremely patient -- I must have taken at least 8 to 10 hours of their time so far. And they speak English very well, albeit with a thick but understandable accent.
After trying several different ways to install the damn thing, we gave up and decided to do a system repair, which reverts the OS to the condition it was in when the computer was new. In theory, that should repair or replace or install whatever was missing and causing the problem.
However, that was yesterday, and the repair was to be done today. One step had been for me to uninstall Norton Internet Security 2009. I decided that if I was to use the computer last night or this morning to check my e-mail, I should reinstall Norton. No go, would not reinstall. I tried NAV, Kaspersky, and ZA but one of them would install. Finally I was able to get McAfee to work.
The software engineer called at 9:30 a.m. It's now 5:45 p.m., and I was on the phone or web with him most of the day. We got the repair done, but now I need to reinstall about a dozen drivers. The computer couldn't even see the network after the install, nor was the display driver to be found. The driver for my chipset has been running nearly 2 hours! He's calling me again at 9:30 tomorrow morning.
This thing is apparently another POS from M$, but I must say I've been impressed with the free help they've offered. Too bad it's necessary.
I'd switch to MAC, but it doesn't run the software I need and prefer.